Home / FAQs


Why don’t we use UV oil and lacquer?

At Woodcraft Flooring, our commitment to quality and sustainability drives every decision we make. We choose not to use UV oil and lacquer for several key reasons:

  1. Natural Beauty and Authenticity: UV oils and lacquers often create an artificial sheen that can mask the natural beauty of wood. We believe in preserving the authentic look and feel of wood, allowing its natural grain and texture to shine through. Our finishing methods enhance the inherent beauty of the wood, providing a more organic and timeless appearance.
  2. Durability and Longevity: While UV oils and lacquers might offer quick application and curing times, they often lack the long-term durability of traditional finishes. Our bespoke wood floors are treated with high-quality finishes that penetrate deeply into the wood, providing better protection and longevity. This ensures that your floor remains beautiful and resilient for years to come.
  3. Environmental Responsibility: At Woodcraft Flooring, we are dedicated to sustainable practices. UV oils and lacquers can contain high levels of volatile organic compounds (VOCs) that are harmful to the environment and indoor air quality. By avoiding these finishes, we reduce the ecological footprint of our products and contribute to healthier living spaces.
  4. Ease of Maintenance: Floors finished with UV oil and lacquer can be more challenging to repair if damaged. Our finishes are designed for easy maintenance and spot repairs, ensuring that your floor can be easily restored to its original condition without the need for complete refinishing.
  5. Superior Craftsmanship: Our bespoke approach means we pay attention to every detail, from the selection of wood to the final finish. By choosing high-quality, traditional finishing methods, we maintain the integrity and craftsmanship that define our brand. This meticulous process ensures that each floor we create is a masterpiece in its own right.

Choosing Woodcraft Flooring means investing in a floor that is not only beautiful and durable but also environmentally friendly and crafted with the utmost care. Our dedication to excellence ensures that your bespoke wood floor will be a source of pride and enjoyment for years to come.

What finishing oils do we use?

At Woodcraft Flooring, we use only the finest natural oils for finishing our bespoke wood floors. These include high-quality Hardwax oils that penetrate deeply into the wood, enhancing its natural beauty while providing a durable and protective surface. Some of the brand oils we use are, Osmo, Blanchon, Bona etc… Our finishing oils are selected to ensure a beautiful, long-lasting finish that is also environmentally friendly.

How do I maintain my wood?

Maintaining your Woodcraft Flooring is straightforward and ensures your floor remains beautiful for years to come. Regular cleaning with a soft broom or vacuum will remove dust and debris. For deeper cleaning, use a damp mop with a pH-neutral wood floor cleaner. Avoid using harsh chemicals or excessive water. Periodically, reapply a maintenance oil to refresh the finish and protect the wood.

Can repairs be done on Woodcraft Flooring products?

Yes, repairs can be easily performed on Woodcraft Flooring products. Our floors are designed for longevity and ease of maintenance. Minor scratches or dents can often be repaired with a simple application of our recommended maintenance oil. For more significant damage, individual planks can be replaced or refinished without the need for a full floor replacement.

Are Woodcraft Flooring products compatible with Underfloor Heating?

Yes, our engineered oak flooring is compatible with underfloor heating systems. Engineered oak is designed to withstand changes in temperature and humidity, making it an ideal choice for underfloor heating. It provides the warmth and beauty of wood without compromising the stability of your floor.

What is Engineered Oak Flooring?

Engineered oak flooring consists of a top layer of real oak veneer bonded to a core of high-quality plywood. This construction provides the natural beauty of oak while offering enhanced stability and resistance to changes in temperature and humidity compared to solid wood flooring.

What is the difference between Engineered Oak Flooring & Solid Oak Flooring?

The main difference lies in their construction. Solid oak flooring is made from a single piece of oak, offering a traditional look and feel. Engineered oak flooring, on the other hand, has a top layer of oak veneer bonded to a plywood core, providing greater stability and resistance to environmental changes. This makes engineered oak more suitable for areas with fluctuating humidity and temperature, such as kitchens and bathrooms.

In what ways do solid and engineered oak flooring react to environmental conditions?

Solid oak flooring can expand and contract significantly with changes in temperature and humidity, which may cause gaps or warping. Engineered oak flooring, with its multi-layer construction, is more stable and less susceptible to these changes, making it suitable for a wider range of environments, including those with underfloor heating.

What is the difference between UV Oiled, Hardwax Oiled and Lacquered Finishes?

  • UV Oiled: This finish involves applying oil that is cured with UV light. It offers a protective layer that enhances the wood’s natural appearance but can sometimes have an artificial sheen.
  • Hardwax Oiled: This finish penetrates the wood and provides a natural look while offering a durable and protective surface. It is easier to maintain and repair than UV oiled finishes.
  • Lacquered: This finish creates a hard, durable surface by applying multiple layers of lacquer. It offers high resistance to wear and is easy to clean but can sometimes mask the natural texture of the wood.

Is Engineered Oak suitable for underfloor heating?

Yes, engineered oak is highly suitable for underfloor heating. Its construction allows it to handle the changes in temperature and humidity associated with underfloor heating systems without compromising its structural integrity or appearance.

I like a colour but I want a different spec/material?

At Woodcraft Flooring, we offer bespoke solutions tailored to your preferences. If you like a particular colour but want a different specification or material, we can customize the flooring to meet your exact needs. Our expert team will work with you to ensure your vision becomes a reality.

I like a specific colour, but I want to add the Bandsawn texture?

No problem! We can combine any colour with our distinctive Bandsawn texture to create a unique look that suits your style. Our bespoke approach allows us to tailor every aspect of your flooring to your specific tastes and requirements.

I really like the idea of having plank my living room, but Herringbone in the hall way?

Absolutely! We can seamlessly integrate different patterns and styles in different areas of your home. Plank flooring in the living room and Herringbone in the hallway can create a stunning and cohesive design. Our skilled craftsmen will ensure a flawless transition between the two styles.

Do I fit my kitchen after or before the flooring?

We recommend fitting your wood flooring before installing your kitchen units. This approach ensures a cleaner finish and allows for natural expansion and contraction of the flooring without being constrained by the weight and placement of the kitchen units.

Do you supply and fit?

Yes, we provide a comprehensive service that includes both supplying and fitting your bespoke wood flooring. Our experienced team will handle every aspect of the installation to ensure a perfect fit and finish.

How durable are your floors?

Our bespoke wood floors are crafted from high-quality materials and finished with durable oils and treatments. They are designed to withstand daily wear and tear, making them suitable for both residential and commercial use. With proper maintenance, our floors will retain their beauty and durability for many years.

I have dogs and cats….. are they suitable for them?

Yes, our wood floors are pet-friendly. The hardwax oil finish provides a robust and protective layer that can withstand the activity of pets. Regular maintenance and occasional reapplication of the finish will help keep your floor looking great, even with pets in the home.

What is the best way to install Engineered Oak?

For the best results when installing engineered oak flooring, follow these steps:

  1. Acclimatisation: Let the engineered oak planks acclimate to the room’s temperature and humidity for at least 48 hours.
  2. Subfloor Preparation: Ensure the subfloor is clean, dry, and level. Use a suitable underlay for cushioning and moisture protection.
  3. Installation Method: Depending on your subfloor type, you can use the floating, glue-down, or nail-down method. Our expert team can advise on the best method for your project.

How do you install engineered oak flooring?

Engineered oak flooring can be installed using several methods:

  1. Floating Method: Lay the planks over an underlay without fixing them to the subfloor, allowing for natural movement.
  2. Glue-Down Method: Adhere the planks directly to the subfloor with a suitable wood adhesive, ensuring a solid and stable installation.
  3. Nail-Down Method: Nail or staple the planks to a wooden subfloor, offering a traditional and secure fit. Each method has its benefits, and our team can help determine the best approach for your space.

What fitting wastage should I allow?

When ordering engineered oak flooring, allow for a fitting wastage of approximately 10%. This covers cuts, mistakes, and future repairs. For more complex patterns like Herringbone or Chevron, consider allowing slightly more.

Can I install the floor before the plastering had been done?

No, we do not recommend installing your wood flooring before the plastering is complete. Plastering introduces high levels of moisture, which can negatively affect the wood. Complete all plastering and allow adequate drying time before floor installation to ensure stability and longevity.

My floor is fitted and it looks fantastic, however I need a door threshold?

We offer a range of matching door thresholds to complete your installation. Our thresholds seamlessly blend with your new flooring, providing a professional and polished finish. Contact us, and we’ll help you find the perfect match.

I have run out of flooring?

If you have run out of flooring, contact us as soon as possible. We can check our inventory for more of the same batch. If not available, we can discuss alternatives to ensure a consistent look for your project.

What is your lead time?

Lead times vary depending on order specifics and current demand. Generally, bespoke projects take a few weeks to a couple of months from order confirmation to delivery. For an accurate estimate, please contact us with your project details.

Where is your showroom?

Our showroom is located at St Albans – North London. Visit us to explore our wide range of bespoke wood flooring options in person. Our knowledgeable staff are available to answer any questions and help you find the perfect flooring solution.

How do I place my order?

Placing an order with us is simple. You can visit our showroom, contact us by phone, or use our website’s contact form. Provide us with the details of your project, and our team will guide you through the process.

How do I pay?

We accept various payment methods, including credit/debit cards and bank transfers,. Once you’ve confirmed your order, we’ll provide you with payment details and instructions.

What happens after I have placed my order?

After placing your order, we will confirm all details and provide an estimated lead time. Our team will keep you updated on the progress and schedule delivery or installation at a convenient time for you.

I thought I would need my floor sooner, however there are site delays?

If there are site delays, please inform us as soon as possible. We can hold your order and reschedule delivery or installation to better align with your project timeline. Communication is key to ensuring a smooth process.

What is fuming and how does it affect the colour?

Fuming, also known as smoking, is a process that darkens the wood by exposing it to ammonia fumes. This reaction enhances the natural grain and colour variation of the wood, resulting in a richer, deeper hue. The final colour depends on the wood species and the duration of the fuming process.

My floor is fitted but I have two pack left, Do you offer refunds?

No, all of our products are made to order we advise all customers if they have a few boards remaining to keep them stored in a dry place in case they ever need them in the future.

Do you offer deliveries?

Yes, we offer delivery services for all our flooring products. We ensure your order is safely and promptly delivered to your specified location.

Can I arrange to pick up my flooring if I have the facilities?

Absolutely! If you prefer to pick up your flooring, you can arrange to do so. Please contact us in advance to schedule a convenient pick-up time and ensure your order is ready.

How do I maintain my wood flooring?

Regular Cleaning: Use a soft broom or vacuum to remove dust and debris. Clean with a damp mop and pH-neutral wood floor cleaner.
Avoid Harsh Chemicals: Do not use harsh chemicals or excessive water.
Protective Measures: Use felt pads under furniture and mats at entrances to minimize wear.
Periodic Maintenance: Reapply a maintenance oil periodically to refresh the finish and protect the wood.